Shipping and Returns
Breathe deeply - here are the answers to your most urgent shipping and return questions.
Delivery from Russia/China warehouses: 2 - 4 weeks from dispatch
The estimated delivery times for the shipping options above vary depending on local holidays and customs.
For our custom-made items, production times are as follows:
Bifins: 4 - 6 weeks
Monofins: 5 - 6 weeks
Wetsuits: 3 - 4 weeks
If you want to order a custom item but need it urgently, you can ask for a priority production free of charge (depending on availability), which takes 10 - 14 days. Please contact us by e-mail at info@molchanovs.com to see if priority shipping is currently available for your selected time frame.
If your item is outside of the 30-day return window, refer to our Warranty Policy for more information.
Note on swimwear: Due to swimwear being an intimate item, some pieces contain a protective sticker to keep the fabric from coming into direct contact with the skin in order to preserve hygiene. Please try on the swimsuit with the hygiene sticker still attached; if you are not 100% satisfied with the fit, you can return it within 30 days of receiving your order. We will not accept returns with the hygiene sticker removed.
Shipping Fees and Timing
What is the estimated shipping cost to the US and Canada?
Items stocked in the US warehouse- 30 USD
- Under 7kg (15.4lb) - 40 USD
- 7kg+ (15.4lb+) - 100 USD
- 1.7kg (3.7lb) - 30 USD
- 1.7kg+ (3.7lb+) - 80 USD
What items aren’t stocked in the US warehouse?
Items shipping from Moscow:- All PRO fins
- Custom-made wetsuits
- Buoys
- Blade Protection
- Lead weights
- Swimsuits
- Apparel
- Freediving rope
- Made-to-order SPORT and PRO Wetsuits in standard sizes
What is the estimated delivery time?
Delivery from the US warehouse: 4 - 6 days from dispatchDelivery from Russia/China warehouses: 2 - 4 weeks from dispatch
The estimated delivery times for the shipping options above vary depending on local holidays and customs.
Out-of-stock items
If an item usually stocked in the US is sold out but available from another warehouse, we will contact you to confirm whether you prefer to:- Wait for new stock to arrive in the US
- Have the item shipped from another warehouse
When will my order ship?
Shipping times begin when your item(s) have left one of our distribution centers. For items that are ready for you at our distribution center (e.g., lanyards, nose clips, fin bags, standard-size fins), please allow 2 - 5 days business days for processing before your order is shipped.For our custom-made items, production times are as follows:
Bifins: 4 - 6 weeks
Monofins: 5 - 6 weeks
Wetsuits: 3 - 4 weeks
If you want to order a custom item but need it urgently, you can ask for a priority production free of charge (depending on availability), which takes 10 - 14 days. Please contact us by e-mail at info@molchanovs.com to see if priority shipping is currently available for your selected time frame.
Do I have to pay taxes for my purchase?
Items from the US warehouse
If a package is being shipped from the US warehouse to the US or Canada, you will not be charged taxes.Items from the Moscow or China warehouses
Items being shipped from Moscow or China don’t include taxes, and it is a legal requirement that we declare the full transaction value of the contents of all packages. Therefore, if your country charges import duties and taxes, you will be charged separately and must pay for those charges locally before or as you receive the package. Molchanovs is not liable for any local import duties or taxes.Other questions?
If you have any more questions, feel free to contact us at info@molchanovs.com, and you will receive a reply within 1 - 2 business days. If you have not heard back from us after 2 days, please check your spam folder.Return Policy
Can I return my item(s)?
Not quite right? No problem! We have a 30-day return policy. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.If your item is outside of the 30-day return window, refer to our Warranty Policy for more information.
Note on swimwear: Due to swimwear being an intimate item, some pieces contain a protective sticker to keep the fabric from coming into direct contact with the skin in order to preserve hygiene. Please try on the swimsuit with the hygiene sticker still attached; if you are not 100% satisfied with the fit, you can return it within 30 days of receiving your order. We will not accept returns with the hygiene sticker removed.