Shipping and Returns
Shipping Fees and Timing
Breathe deeply - here are the answers to your most urgent shipping questions.Standard shipping time usually takes 2 - 4 weeks. However, delays of up to 6 weeks are expected to happen worldwide depending on the remoteness of a location, local holidays, or customs clearance.
What is the estimated shipping cost?
Customers in the US, Canada, and South Korea
If you are ordering items to be shipped to the US, Canada, or South Korea, please see the following country-specific shipping pages:All other customers
Standard shipping is available worldwide to most countries and will be delivered to you by your country’s local delivery service (e.g., EMS, Singpost, USPS, etc.).Standard shipping rates are flat fees that depend on the destination as follows:
Zone | Rate in USD | Region |
1 | 30 | South Asia, East Asia, Southeast Asia |
2 | 40 | South Asia, North America (including Canada and Mexico) |
3 | 60 | Europe, North Asia, Central Asia, Western Asia |
4 | 70 | Pacific, Australia, New Zealand |
5 | 80 | Middle East, Central America, South America, Caribbean, Africa |
Note: The table above represents the base shipping price. If an order contains items from different warehouses, then the shipping fees will be doubled. Final shipping costs will be calculated during checkout.
Please be aware that the following items ship from our Moscow warehouse: PRO fins, buoys, freediving rope, blade protection, apparel, and swimwear. These items are not available to ship directly to European countries (including countries not part of the EU or Schengen area), Australia, and New Zealand.
If you're ordering any of the above items to be shipped to a listed country, we offer an alternative shipping method:
- We first ship your order to our China warehouse.
- Then we route it to your final destination.
Please note - this method requires two separate shipping charges:
- 30USD for shipping from Russia to China
- 60USD for shipping from China to Europe OR 70USD for shipping from China to Australia and New Zealand
Therefore, customers located in Europe will be charged 90USD total for shipping for orders containing products made in Russia, while customers located in Australia or New Zealand will be charged 100USD total for shipping. However, if you are confident that delivery from Russia to your country is reliable and would still like for your order to be shipped directly, please contact us at info@molchanovs.com and we’ll help you arrange direct delivery.
What is the estimated delivery time?
Standard shipping from Moscow: 2 - 4 weeks from dispatchStandard shipping from China: 1 - 3 weeks from dispatch
The estimated delivery times for the shipping options above vary depending on shipping location, local holiday, and customs. The longest delivery times are expected to remote countries.
When will my order ship?
Shipping times begin when your item(s) have left one of our distribution centers. For items that are ready for you at our distribution center (e.g., lanyard, noseclip, buoy, fin bags, standard size fins), please allow 2 - 5 days business days for processing before your order is shipped.For our custom-made items, production times are as follows:
Bifins: 4 - 6 weeks
Monofins: 5 - 6 weeks
Wetsuits: 3 - 4 weeks
If you want to order a custom item but need it urgently, you can ask for a priority production free of charge (depending on availability), which takes 10 - 14 days. Please contact us by e-mail at info@molchanovs.com to see if priority shipping is currently available for your selected time frame.
Note that during high season and sales, the number of orders increases, and production time may take longer. We’ll email you if your order is delayed. But if you need fins for a specific occasion (a competition, Deep Week, or a freediving trip), send us an email at info@molchanovs.com - we’ll try our best to ensure that the order is delivered on time.
Do I have to pay taxes for my purchase?
Prices on the website do not include taxes, and it is a legal requirement that we declare the full transaction value of the contents of all packages. Therefore, if your country charges import duties and taxes, you will be charged separately and must pay for those charges locally before or as you receive the package. Molchanovs is not liable for any local import duties or taxes.More questions?
If you have any more questions, feel free to contact us at info@molchanovs.com and you will receive a reply within 1 - 3 business days. If you have not heard back from us after 3 days, please check your spam folder.Return Policy
Can I return my item(s)?
Not quite right? No problem! We have a 30-day return policy. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.If your item is outside of the 30-day return window, refer to our Warranty Policy for more information.
Note on swimwear: Due to swimwear being an intimate item, some pieces contain a protective sticker to keep the fabric from coming into direct contact with the skin in order to preserve hygiene. Please try on the swimsuit with the hygiene sticker still attached; if you are not 100% satisfied with the fit, you can return it within 30 days of receiving your order. We will not accept returns with the hygiene sticker removed.